Introduction
Accounts Receivable Accounting and Management is vital for maintaining the financial stability and operational efficiency of a business. This course designed to equip with skills on how to optimize invoicing processes to enhance clarity and accuracy, reducing payment delays and improving cash inflows. It also covers customer communications to secure timely payments and manage customer relationships positively, thereby reducing the risk of bad debts. By improving accounts receivable processes, participants not only boost their company’s financial standing but also contribute to sustained business growth and stability.
Course Outline
- Module 1
- Module 2
- Module 3
- Module 4
- Module 5
- Course Objectives
- Target Audience
Fundamentals of Accounts Receivable
- Accounts receivable and its importance.
- AR lifecycle from invoice to payment.
- Invoice creation and accuracy.
- Strategies for issuing timely invoices and follow-ups.
- Billing cycle and its impact on cash flow.
- Importance of accurate record-keeping.
Collection Strategies
- Strategies for proactive debt collection.
- Techniques for monitoring outstanding receivables.
- Timely follow-ups in collections.
- Effective communication skills for collections.
- Tips for maintaining professionalism during collection.
Negotiation & Dispute Resolution
- Principles of negotiation in receivables management.
- Resolving disputes over billing and payments.
- Negotiating payment terms with difficult customers.
- Handling objections and excuses during payment discussions.
- Successful conflict resolution in billing.
- Impacts of unresolved disputes on business relationships.
Customer Relationship Management in AR
- Customer relationships in AR management.
- Using AR interactions to enhance customer relations.
- Retaining customers through effective AR practices.
- Balancing firm collections with customer care.
- Customer-centric AR policies.
Team Management & Performance Optimization
- Building and managing an effective AR team.
- Setting and measuring performance metrics in AR.
- Training and development strategies for AR staff.
- Motivational techniques to encourage high performance.
By the end of this course, participants will be able to:
- Explore the role of accounts receivable in the financial health of a business.
- Master the fundamentals of effective invoicing and bill management.
- Explore strategies to enhance the efficiency of collections and reduce days sales outstanding.
- Learn effective methods for communicating with customers about billing and payments.
- Gain insights into negotiating payment terms that benefit both the business and its customers.
- Explore methods to handle disputes and resolutions in billing.
- Enhance skills in team management and performance optimization in an AR context.
This course is ideal for
- Accounts receivable officers.
- Financial controllers & CFOs
- Credit, collection & billing staff.
- Business owners & entrepreneurs.
- Finance & accounting staff.
- Customer Service Managers.
Course Schedule & Fees
- Kuala Lumpur
- Singapore
- Amsterdam
- Online
- Course Fees
This course will take place in Kuala Lumpur on the following dates:
| 05/05/2025 | 19/05/2025 | 02/06/2025 | 16/06/2025 |
| 30/06/2025 | 14/07/2025 | 28/07/2025 | 11/08/2025 |
| 25/08/2025 | 08/09/2025 | 22/09/2025 | 06/10/2025 |
| 27/10/2025 | 10/11/2025 | 24/11/2025 | 08/12/2025 |
| 22/12/2025 | 05/01/2026 | 19/01/2026 | 02/02/2026 |
This course will take place in Singapore on the following dates:
| 26/05/2025 | 16/06/2025 | 07/07/2025 | 28/07/2025 |
| 18/08/2025 | 08/09/2025 | 29/09/2025 | 20/10/2025 |
| 10/11/2025 | 01/12/2025 | 22/12/2025 | 12/01/2026 |
| 02/02/2026 | 23/02/2026 |
This course will take place in Amsterdam on the following dates:
| 12/05/2025 | 02/06/2025 | 23/06/2025 | 14/07/2025 |
| 04/08/2025 | 25/08/2025 | 15/09/2025 | 06/10/2025 |
| 27/10/2025 | 17/11/2025 | 08/12/2025 | 29/12/2025 |
| 19/01/2026 | 19/01/2026 |
This course will take place Online the following dates:
| 13/05/2025 | 10/06/2025 | 08/07/2025 | 05/08/2025 |
| 02/09/2025 | 30/09/2025 | 28/10/2025 | 25/11/2025 |
| 23/12/2025 | 20/01/2026 | 17/02/2026 |
| Kuala Lumpur | Singapore | Amsterdam | Online |
| USD$ 3,580 | USD$ 5,600 | USD$ 5,600 | USD$ 1,920 |
