Introduction
Every organization faces crises and emergencies at some point. Handling these situations well requires strong leadership, quick decision making, and careful planning. This training program equips participants with the expertise, leadership skills, and tools to effectively manage crises, implement emergency response plans, and drive organizational change in a post-crisis environment. They will explore risks, emergency plans, communicate during a crisis, and work with stakeholders. The course also covers how to help organizations adapt and recover after a crisis. Participants will gain practical skills to handle different types of crises.
Course Outline
- Module 1
- Module 2
- Module 3
- Module 4
- Module 5
- Course Objectives
- Target Audience
Crisis Management
- What is Crisis Management?
- Activation Pressures and Escalation Processes.
- Applicable Laws and Regulations.
- Civil Defense and External Coordination.
- Operational Functions of the Command Center.
Emergency Response Plans
- Multi-Disciplinary Emergency Plans.
- Single-Discipline Emergency Plans.
- Internal Emergency Plans.
Crisis and Emergency Management Teams
- Leadership.
- Information Flow.
- Matrix and Relevant Information Recording.
- Simplification of Applicable Tools.
- Scheduling Techniques.
- Fundamentals of a Crisis Management Team.
Crisis and Emergency Management, Communication, and Interpretation
- Media Management During a Crisis.
- Managing Social Media During a Crisis.
- Simplification of Applicable Tools.
- Fundamentals of Effective Communication.
- Stakeholders.
- Operational Partners.
Post-Crisis and Emergency Management
- Plan Analysis, Evaluation, and Replanning.
- Lessons Learned and Best Practices.
- Group discussion on future challenges in crisis management.
By the end of this course, participants will be able to:
- Develop and implement crisis and emergency management strategies.
- Strengthen leadership and decision making in high-pressure situations.
- Enhance emergency response planning and stakeholder coordination.
- Improve crisis communication and media management skills.
- Evaluate response effectiveness and apply lessons learned for improvement.
This course is ideal for:
- Business Continuity Managers.
- Operational Risk Managers.
- Crisis Communication Teams.
- Professionals involved in emergency planning and response.
- Change Management and Business Transformation Leaders.
Course Schedule & Fees
- Kuala Lumpur
- Singapore
- Amsterdam
- Online
- Course Fees
This course will take place in Kuala Lumpur on the following dates:
| 26/05/2025 | 09/06/2025 | 23/06/2025 | 07/07/2025 |
| 21/07/2025 | 04/08/2025 | 18/08/2025 | 01/09/2025 |
| 15/09/2025 | 29/09/2025 | 13/10/2025 | 27/10/2025 |
| 10/11/2025 | 24/11/2025 | 08/12/2025 | 22/12/2025 |
| 05/01/2026 | 19/01/2026 | 02/02/2026 | 16/02/2026 |
This course will take place in Singapore on the following dates:
| 19/05/2025 | 09/06/2025 | 30/06/2025 | 21/07/2025 |
| 11/08/2025 | 01/09/2025 | 22/09/2025 | 13/10/2025 |
| 03/11/2025 | 15/12/2025 | 05/01/2026 | 26/01/2026 |
| 16/02/2026 |
This course will take place in Amsterdam on the following dates:
| 26/05/2025 | 16/06/2025 | 07/07/2025 | 28/07/2025 |
| 18/08/2025 | 08/09/2025 | 29/09/2025 | 20/10/2025 |
| 10/11/2025 | 01/12/2025 | 22/12/2025 | 12/01/2026 |
| 02/02/2026 | 23/02/2026 |
This course will take place Online the following dates:
| 20/05/2025 | 17/06/2025 | 15/07/2025 | 12/08/2025 |
| 09/09/2025 | 07/10/2025 | 04/11/2025 | 02/12/2025 |
| 30/12/2025 | 27/01/2026 | 24/02/2026 |
| Kuala Lumpur | Singapore | Amsterdam | Online |
| USD$ 3,580 | USD$ 5,600 | USD$ 5,600 | USD$ 1,920 |
