Introduction
Empathy in Leadership is the secret ingredient that helps leaders build trust, improve communication, and create an inclusive work environment where employees feel understood and valued. This course is designed to equip leaders with the emotional intelligence and empathy required to motivate teams, resolve conflicts, and build collaboration. Participants will explore techniques to bring empathy into their leadership approach, creating teams that are more engaged, productive, and resilient.
Course Outline
- Module 1
- Module 2
- Module 3
- Module 4
- Module 5
- Course Objectives
- Target Audience
Empathy and its Role in Leadership
- Defining empathy in leadership.
- The difference between empathy, sympathy, and compassion.
- The role of empathy in modern leadership.
- Empathy’s impact on team dynamics and culture.
- How empathy enhances trust and collaboration.
- Self-assessment: Evaluating your empathy levels.
Developing Emotional Intelligence
- Active listening as a leadership tool.
- Key components of emotional intelligence (EQ).
- Techniques to improve self-awareness and self-regulation.
- Developing empathy through active listening.
- The role of empathy in recognizing and managing emotions.
- Using EI to connect with diverse personalities.
Empathy & Conflict Resolution
- Using empathy to manage and resolve team conflicts.
- Active listening techniques for conflict situations.
- Handling difficult conversations with sensitivity and care.
- Turning conflicts into opportunities for growth.
- Balancing empathy and authority in conflict resolution.
- Preventing future conflicts through empathy-based leadership.
Balancing Empathy with Accountability
- Defining accountability and its relationship with empathy.
- Balancing empathy and firmness in setting expectations.
- Conducting performance evaluations with empathy.
- Holding difficult conversations with care and understanding.
- Building resilience in teams while maintaining empathy.
- Practicing empathetic leadership in challenging situations.
Leading with Empathy
- Empathy’s role in leading diverse teams.
- How empathy helps leaders explore generational differences.
- Promoting inclusion through empathetic leadership.
- Using empathy to address team members need to succeed.
- Strategies to boost team morale and wellbeing.
By the end of this course, participants will be able to:
- Discover how empathy strengthens leadership and helps build closer, more cohesive teams.
- Enhance your ability to actively listen and apply emotional intelligence in your daily leadership.
- Build trust, collaboration, and open communication by nurturing empathy within your team.
- Learn how empathetic leadership can boost team morale and overall well-being.
- Master the art of balancing empathy with accountability to help your team reach its best potential.
- Use empathy to manage tough conversations and resolve conflicts in a constructive way.
- Explore how empathy is key to leading diverse teams and leading inclusive, supportive environments.
This course is ideal for:
- Team Leaders.
- Supervisors.
- Managers and Executives.
- HR Professionals.
- Entrepreneurs.
- Project Managers.
- Leadership Consultants.
Course Schedule & Fees
- Kuala Lumpur
- Singapore
- Amsterdam
- Online
- Course Fees
This course will take place in Kuala Lumpur on the following dates:
| 19/05/2025 | 02/06/2025 | 16/06/2025 | 30/06/2025 |
| 14/07/2025 | 28/07/2025 | 11/08/2025 | 25/08/2025 |
| 08/09/2025 | 22/09/2025 | 06/10/2025 | 20/10/2025 |
| 03/11/2025 | 17/11/2025 | 01/12/2025 | 15/12/2025 |
| 29/12/2025 | 12/01/2026 | 26/01/2026 | 09/02/2026 |
This course will take place in Singapore on the following dates:
| 12/05/2025 | 02/06/2025 | 23/06/2025 | 14/07/2025 |
| 04/08/2025 | 25/08/2025 | 15/09/2025 | 06/10/2025 |
| 27/10/2025 | 17/11/2025 | 08/12/2025 | 29/12/2025 |
| 19/01/2026 | 09/02/2026 |
This course will take place in Amsterdam on the following dates:
| 05/05/2025 | 26/05/2025 | 16/06/2025 | 07/07/2025 |
| 28/07/2025 | 18/08/2025 | 08/09/2025 | 29/09/2025 |
| 20/10/2025 | 10/11/2025 | 01/12/2025 | 22/12/2025 |
| 12/01/2026 | 02/02/2026 | 23/02/2026 |
This course will take place Online the following dates:
| 27/05/2025 | 24/06/2025 | 22/07/2025 | 19/08/2025 |
| 16/09/2025 | 14/10/2025 | 11/11/2025 | 09/12/2025 |
| 06/01/2026 | 03/02/2026 |
| Kuala Lumpur | Singapore | Amsterdam | Online |
| USD$ 3,580 | USD$ 5,600 | USD$ 5,600 | USD$ 1,920 |
