Introduction
Building positive employee relations and effectively managing conflicts are crucial for fostering a productive and harmonious workplace. In today’s dynamic and diverse work environments, addressing conflicts early and maintaining strong relationships can significantly contribute to organizational success. This course equips participants with essential strategies and techniques to strengthen employee relations, handle workplace disputes, and promote a culture of cooperation. Participants will learn how to identify sources of conflict, develop effective communication skills, and implement proactive measures to prevent and resolve conflicts, ensuring a healthier and more engaged workforce.
Course Outline
- Module 1
- Module 2
- Module 3
- Module 4
- Module 5
- Course Objectives
- Target Audience
Employee Relations
- Key components of employee relations.
- Strategies to build trust.
- Employee engagement.
- Effective communication techniques.
- Steps to handle employee grievances.
- Creating a positive work environment.
Workplace Conflict
- Types of conflict and its common causes.
- Stages of conflict.
- Impact of conflict on the workplace.
- Conflict resolution styles.
- Role of communication in workplace conflict
- Identifying workplace conflicts.
Conflict Resolution Techniques
- Steps in mediation, active listening, and maintaining neutrality.
- Interest-based negotiation and collaborative approaches.
- Active listening, non-verbal cues, and clarifying questions.
- Managing emotions, empathy, and self-regulation.
- Identifying conflict escalation and strategies to reduce tension.
- Assertive communication, balancing empathy, and handling aggression.
Managing Difficult Conversations
- Preparing emotionally for difficult conversations.
- Structuring difficult conversations for positive outcomes.
- Techniques for defusing anger and reducing emotional intensity.
- Active listening and empathy in sensitive discussions.
- Delivering uncomfortable feedback without creating conflict.
- Managing power imbalances in difficult workplace conversations.
Preventing Workplace Conflicts
- Building trust to prevent conflicts among teams.
- Proactive conflict management through leadership training.
- Role of diversity and inclusion in preventing workplace conflicts.
- Early intervention: preventing escalation of minor disagreements.
- Empowering employees to address issues before they become conflicts.
By the end of this course, participants will be able to:
- Explore the role of employee relations in creating a positive workplace culture.
- Identify common causes and types of workplace conflict.
- Master various conflict resolution techniques, including mediation and negotiation.
- Gain confidence in initiating and navigating difficult workplace conversations.
- Learn proactive strategies to identify and prevent conflicts before they escalate.
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This course is ideal for:
- HR Managers.
- HR Officers.
- Team Leaders.
- Department Managers.
- Union Representatives.
- Conflict Resolution Specialists.
Course Schedule & Fees
- Kuala Lumpur
- Singapore
- Amsterdam
- Online
- Course Fees
This course will take place in Kuala Lumpur on the following dates:
| 26/05/2025 | 09/06/2025 | 23/06/2025 | 07/07/2025 |
| 21/07/2025 | 04/08/2025 | 18/08/2025 | 01/09/2025 |
| 15/09/2025 | 29/09/2025 | 13/10/2025 | 27/10/2025 |
| 10/11/2025 | 24/11/2025 | 08/12/2025 | 22/12/2025 |
| 05/01/2026 | 19/01/2026 | 02/02/2026 | 16/02/2026 |
This course will take place in Singapore on the following dates:
| 19/05/2025 | 09/06/2025 | 30/06/2025 | 21/07/2025 |
| 11/08/2025 | 01/09/2025 | 22/09/2025 | 13/10/2025 |
| 03/11/2025 | 15/12/2025 | 05/01/2026 | 26/01/2026 |
| 16/02/2026 |
This course will take place in Amsterdam on the following dates:
| 26/05/2025 | 16/06/2025 | 07/07/2025 | 28/07/2025 |
| 18/08/2025 | 08/09/2025 | 29/09/2025 | 20/10/2025 |
| 10/11/2025 | 01/12/2025 | 22/12/2025 | 12/01/2026 |
| 02/02/2026 | 23/02/2026 |
This course will take place Online the following dates:
| 20/05/2025 | 17/06/2025 | 15/07/2025 | 12/08/2025 |
| 09/09/2025 | 07/10/2025 | 04/11/2025 | 02/12/2025 |
| 30/12/2025 | 27/01/2026 | 24/02/2026 |
| Kuala Lumpur | Singapore | Amsterdam | Online |
| USD$ 3,580 | USD$ 5,600 | USD$ 5,600 | USD$ 1,920 |
