Introduction
This Emotional Intelligence (EI) course is designed to equip HR staff with the skills needed to effectively manage and understand emotions within the workplace. Participants will learn how emotional intelligence can enhance communication, resolve conflicts, and build stronger team relationships. The course provides practical tools and strategies that help individuals increase their emotional awareness and influence positive interactions. By focusing on EI, HR staff can lead with empathy and contribute to a more supportive work environment. By the end of this course, participants will have a deeper understanding of how to apply emotional intelligence in their daily HR roles to foster a positive and engaging workplace.
Course Outline
- Module 1
- Module 2
- Module 3
- Module 4
- Module 5
- Course Objectives
- Target Audience
Emotional Intelligence Overview
- Definition and importance of EI.
- The five components of EI.
- The role of EI in HR.
- Manage and control emotions under stress.
- Techniques for improving emotional resilience.
- How EI influences decisions and behaviour.
Emotional Intelligence in HR Practices
- Using EI to create trust and rapport with employees.
- Applying EI in candidate interviews and assessments.
- Empathically addressing performance issues.
- EI techniques to mediate and resolve conflicts.
- How to approach sensitive topics using EI.
- Empathy and control techniques techniques.
EI for Communication & Collaboration
- Verbal and non-verbal communication with EI.
- Active listening and understanding what words mean.
- Responding to employee emotions with empathy.
- How empathy reduces workplace stress.
- Managing resistant employees with EI.
- Cooperation and tension-reduction techniques.
Emotional Intelligence for Leadership
- How EI leadership improves team performance.
- Traits of an emotionally intelligent leader.
- Integrating EI into leadership training.
- Making decisions based on logic and emotions.
- The role of EI in leading teams through change.
- Using EI to influence and gain support.
Sustaining Emotional Intelligence in HR
- Common barriers to EI in HR practices.
- Strategies for overcoming these challenges.
- Managing stress and preventing burnout in HR.
- Using EI to manage personal and professional stress.
- Emerging trends and the evolving role of EI in HR.
By the end of this course, participants will be able to:
- Explore the emotional intelligence and its relevance to HR.
- Apply emotional intelligence to build stronger relationships with employees and leadership.
- Enhance communication skills by recognizing and managing emotions in themselves and others.
- Use emotional intelligence to handle workplace conflicts and performance issues.
- Lead with empathy and create a more supportive and engaged workplace.
- Use emotional intelligence to improve decision making and problem solving in HR practices.
This course is ideal for:
- Human resources officers.
- HR Managers & Directors.
- HR Consultants & Advisors.
- Employee Relations Specialists.
- Learning & Development Managers.
- Talent Acquisition Professionals.
- Team Leaders & Managers.
Course Schedule & Fees
- Kuala Lumpur
- Singapore
- Amsterdam
- Online
- Course Fees
This course will take place in Kuala Lumpur on the following dates:
| 12/05/2025 | 26/05/2025 | 09/06/2025 | 23/06/2025 |
| 07/07/2025 | 21/07/2025 | 04/08/2025 | 18/08/2025 |
| 01/09/2025 | 22/09/2025 | 06/10/2025 | 20/10/2025 |
| 10/11/2025 | 24/11/2025 | 15/12/2025 | 05/01/2026 |
| 26/01/2026 | 16/02/2026 |
This course will take place in Singapore on the following dates:
| 05/05/2025 | 26/05/2025 | 16/06/2025 | 30/06/2025 |
| 21/07/2025 | 11/08/2025 | 01/09/2025 | 22/09/2025 |
| 13/10/2025 | 03/11/2025 | 24/11/2025 | 15/12/2025 |
| 05/01/2026 | 26/01/2026 |
This course will take place in Amsterdam on the following dates:
| 19/05/2025 | 09/06/2025 | 30/06/2025 | 21/07/2025 |
| 11/08/2025 | 01/09/2025 | 22/09/2025 | 13/10/2025 |
| 03/11/2025 | 24/11/2025 | 15/12/2025 | 05/01/2026 |
| 26/01/2026 | 16/02/2026 |
This course will take place Online the following dates:
| 06/05/2025 | 03/06/2025 | 01/07/2025 | 29/07/2025 |
| 26/08/2025 | 23/09/2025 | 21/10/2025 | 18/11/2025 |
| 16/12/2025 | 13/01/2026 | 10/02/2026 |
| Kuala Lumpur | Singapore | Amsterdam | Online |
| USD$ 3,580 | USD$ 5,600 | USD$ 5,600 | USD$ 1,920 |
