Introduction
The role of an executive secretary is key to keeping operations running smoothly and helping the organization succeed. This course aims to help participants gain the skills and tools they need to provide strong support to executives and improve office productivity. In this course, participants will learn how to manage schedules, organize meetings, handle communications, address challenges, and safeguard confidential information with professionalism. Participants will also enhance their organizational skills, improve communication abilities, and efficiently manage tasks to provide seamless support to their leadership team.
Course Outline
- Module 1
- Module 2
- Module 3
- Module 4
- Module 5
- Course Objectives
- Target Audience
Executive Secretary
- Key responsibilities and contributions to success.
- How to effectively support top management.
- Balancing office operations, administration, and executive support.
- Essential skills for an executive secretary.
- Relationship building with executives and team members.
- Key characteristics of a successful executive secretary.
Scheduling and Time Management
- Strategies to prioritize tasks and manage time effectively.
- Conflicting priorities: Balancing multiple tasks and requests.
- How to avoid burnout while staying productive.
- Technology tools for better time management.
- Delegating tasks efficiently: Avoid Overwhelming.
- Monitoring Deadlines and Follow-Up.
Communication and Interpersonal Skills
- Professional communication in the workplace.
- Managing emails, phone calls, and client interactions.
- Building rapport and collaboration across the office.
- Mastering interpersonal skills (listening and empathy).
- Ensuring transparent communication with top management.
- How to present confidently in meetings or group settings.
Confidentiality and Office Technology
- Handling confidential data and documents.
- How to safeguard confidential communications.
- Tools and software to optimize efficiency in the office.
- Organizing and maintaining effective filing systems.
- Document preparation and management.
- Using office tools for better productivity.
Organizing Meetings and Agendas
- Preparing for successful meetings.
- Creating clear agendas for meetings.
- Coordinating meeting logistics.
- Ensuring everyone is informed and prepared.
- Taking effective meeting minutes.
- Communicating action items clearly after meetings.
By the end of this course, participants will be able to:
- Explore the role of an executive secretary in supporting executives effectively.
- Learn best practices for time management, prioritization, and scheduling.
- Master communication and interpersonal skills to build positive working relationships.
- Learn how to manage confidential information and documents with discretion.
- Gain expertise in preparing reports, presentations, and managing office technology.
- Learn how to organize meetings, create agendas, and take accurate and effective minutes.
This course is ideal for:
- Executive Secretaries.
- Executive Office Managers.
- Executive Personal assistants.
- Administrative Managers.
- Office Managers.
- Office Administrators
- Chief of Staff.
Course Schedule & Fees
- Kuala Lumpur
- Singapore
- Amsterdam
- Online
- Course Fees
This course will take place in Kuala Lumpur on the following dates:
| 26/05/2025 | 09/06/2025 | 23/06/2025 | 07/07/2025 |
| 21/07/2025 | 04/08/2025 | 18/08/2025 | 01/09/2025 |
| 15/09/2025 | 29/09/2025 | 13/10/2025 | 27/10/2025 |
| 10/11/2025 | 24/11/2025 | 08/12/2025 | 22/12/2025 |
| 05/01/2026 | 19/01/2026 | 02/02/2026 | 16/02/2026 |
This course will take place in Singapore on the following dates:
| 19/05/2025 | 09/06/2025 | 30/06/2025 | 21/07/2025 |
| 11/08/2025 | 01/09/2025 | 22/09/2025 | 13/10/2025 |
| 03/11/2025 | 15/12/2025 | 05/01/2026 | 26/01/2026 |
| 16/02/2026 |
This course will take place in Amsterdam on the following dates:
| 26/05/2025 | 16/06/2025 | 07/07/2025 | 28/07/2025 |
| 18/08/2025 | 08/09/2025 | 29/09/2025 | 20/10/2025 |
| 10/11/2025 | 01/12/2025 | 22/12/2025 | 12/01/2026 |
| 02/02/2026 | 23/02/2026 |
This course will take place Online the following dates:
| 20/05/2025 | 17/06/2025 | 15/07/2025 | 12/08/2025 |
| 09/09/2025 | 07/10/2025 | 04/11/2025 | 02/12/2025 |
| 30/12/2025 | 27/01/2026 | 24/02/2026 |
| Kuala Lumpur | Singapore | Amsterdam | Online |
| USD$ 3,580 | USD$ 5,600 | USD$ 5,600 | USD$ 1,920 |
