Introduction
Clear and professional communication is essential in every workplace. Whether it’s writing effective emails, creating formal letters, or participating in meetings, the ability to communicate well supports productivity, teamwork, and client satisfaction. This course equips office professionals with the essential skills to write, speak, and interact confidently in business environments. Participants will learn how to craft professional emails, structure formal correspondence, handle workplace communication challenges, and communicate with clarity and courtesy.
Course Outline
- Module 1
- Module 2
- Module 3
- Module 4
- Module 5
- Course Objectives
- Target Audience
Business Communication
- Key principles of clear and effective communication.
- Understanding tone, audience, and purpose.
- Common barriers and how to overcome them.
- Active listening and asking the right questions.
- Verbal vs. written communication in the workplace.
Professional Email Writing
- Structure of a professional email.
- Writing clear subject lines and introductions.
- Proper tone, grammar, and formatting.
- Email etiquette and do’s & don’ts.
- Managing inboxes, threads, and responses.
Business Correspondence & Reports
- Formatting letters, memos, and meeting minutes.
- Writing notices, circulars, and formal requests.
- Tips for writing summaries, agendas, and reports.
- Proofreading and avoiding common writing errors.
- Templates for standard office communication.
Spoken Communication & Workplace Interaction
- Verbal communication in meetings and calls.
- Body language and non-verbal signals.
- Professional telephone and video call etiquette.
- Giving and receiving feedback.
- Speaking clearly and confidently.
Handling Challenging Communication
- Dealing with complaints and difficult messages.
- Writing apology and clarification emails.
- Communicating across cultures and departments.
- Managing tone in tense situations.
- Role plays and practical communication exercises.
By the end of this course, participants will be able to:
- Write clear, concise, and professional emails for internal and external communication.
- Format formal business letters, memos, and reports.
- Use proper tone, language, and etiquette in written and spoken communication.
- Communicate effectively across different business contexts and cultures.
- Handle challenging communication situations with professionalism and confidence.
- Improve active listening, verbal delivery, and non-verbal communication.
This course is ideal for:
- Office administrators and secretaries
- Executive and personal assistants
- Clerical and front-desk staff
- Team leaders and coordinators
- Any staff involved in daily business communication
Course Schedule & Fees
- Kuala Lumpur
- Singapore
- Amsterdam
- Online
- Course Fees
This course will take place in Kuala Lumpur on the following dates:
| 05/05/2025 | 19/05/2025 | 02/06/2025 | 16/06/2025 |
| 30/06/2025 | 14/07/2025 | 28/07/2025 | 11/08/2025 |
| 25/08/2025 | 08/09/2025 | 22/09/2025 | 06/10/2025 |
| 27/10/2025 | 10/11/2025 | 24/11/2025 | 08/12/2025 |
| 22/12/2025 | 05/01/2026 | 19/01/2026 | 02/02/2026 |
This course will take place in Singapore on the following dates:
| 26/05/2025 | 16/06/2025 | 07/07/2025 | 28/07/2025 |
| 18/08/2025 | 08/09/2025 | 29/09/2025 | 20/10/2025 |
| 10/11/2025 | 01/12/2025 | 22/12/2025 | 12/01/2026 |
| 02/02/2026 | 23/02/2026 |
This course will take place in Amsterdam on the following dates:
| 12/05/2025 | 02/06/2025 | 23/06/2025 | 14/07/2025 |
| 04/08/2025 | 25/08/2025 | 15/09/2025 | 06/10/2025 |
| 27/10/2025 | 17/11/2025 | 08/12/2025 | 29/12/2025 |
| 19/01/2026 | 19/01/2026 |
This course will take place Online the following dates:
| 13/05/2025 | 10/06/2025 | 08/07/2025 | 05/08/2025 |
| 02/09/2025 | 30/09/2025 | 28/10/2025 | 25/11/2025 |
| 23/12/2025 | 20/01/2026 | 17/02/2026 |
| Kuala Lumpur | Singapore | Amsterdam | Online |
| USD$ 3,580 | USD$ 5,600 | USD$ 5,600 | USD$ 1,920 |
