Introduction
Meetings are a vital part of organizational communication, decision-making, and planning. However, without proper management, they can become unproductive. Accurate minute-taking ensures clear documentation, accountability, and follow-up. This course equips office professionals with the essential skills to plan, organize, support, and record meetings efficiently. Participants will learn how to prepare agendas, manage logistics, take accurate notes, and produce professional minutes that reflect discussions and actions clearly and concisely.
Course Outline
- Module 1
- Module 2
- Module 3
- Module 4
- Module 5
- Course Objectives
- Target Audience
The Role of Meetings in the Workplace
- Types and purposes of business meetings.
- Common challenges and how to manage them.
- The role of the meeting coordinator and minute-taker.
- Understanding participants’ expectations.
- Meeting protocols and etiquette.
Preparing for Productive Meetings
- Scheduling and notifying participants.
- Preparing agendas and supporting documents.
- Room and technology arrangements.
- Pre-meeting checklist and coordination tasks.
- Liaising with the chairperson.
Minute-Taking Skills and Techniques
- Listening for key points and decisions.
- Writing style: clarity, brevity, and neutrality.
- Differentiating between summaries, actions, and decisions.
- Note-taking methods: templates, shorthand, and digital tools.
- Overcoming common minute-taking challenges.
Formatting and Finalizing Meeting Minutes
- Structuring minutes: headings, attendees, topics, actions.
- Using templates and sample formats.
- Proofreading and checking for completeness.
- Approval, distribution, and filing procedures.
- Handling confidential or sensitive content.
Managing Meetings with Confidence
- Supporting chairpersons during meetings.
- Managing time and disruptions.
- Recording virtual and hybrid meetings.
- Following up on action items.
- Simulated meeting and real-time minute-taking practic.
By the end of this course, participants will be able to:
- Coordinate and organize different types of meetings effectively.
- Prepare clear agendas and manage meeting documentation.
- Take accurate, objective, and action-focused minutes.
- Format and distribute professional meeting minutes.
- Support chairpersons and attendees during meetings.
- Improve confidence in listening, summarizing, and documenting discussions.
This course is ideal for:
- Secretaries and personal assistants
- Office administrators and coordinators
- Executive and management assistants
- Clerical and front-desk staff
- Any employee responsible for supporting meetings
Course Schedule & Fees
- Kuala Lumpur
- Singapore
- Amsterdam
- Online
- Course Fees
This course will take place in Kuala Lumpur on the following dates:
| 26/05/2025 | 09/06/2025 | 23/06/2025 | 07/07/2025 |
| 21/07/2025 | 04/08/2025 | 18/08/2025 | 01/09/2025 |
| 15/09/2025 | 29/09/2025 | 13/10/2025 | 27/10/2025 |
| 10/11/2025 | 24/11/2025 | 08/12/2025 | 22/12/2025 |
| 05/01/2026 | 19/01/2026 | 02/02/2026 | 16/02/2026 |
This course will take place in Singapore on the following dates:
| 19/05/2025 | 09/06/2025 | 30/06/2025 | 21/07/2025 |
| 11/08/2025 | 01/09/2025 | 22/09/2025 | 13/10/2025 |
| 03/11/2025 | 15/12/2025 | 05/01/2026 | 26/01/2026 |
| 16/02/2026 |
This course will take place in Amsterdam on the following dates:
| 26/05/2025 | 16/06/2025 | 07/07/2025 | 28/07/2025 |
| 18/08/2025 | 08/09/2025 | 29/09/2025 | 20/10/2025 |
| 10/11/2025 | 01/12/2025 | 22/12/2025 | 12/01/2026 |
| 02/02/2026 | 23/02/2026 |
This course will take place Online the following dates:
| 20/05/2025 | 17/06/2025 | 15/07/2025 | 12/08/2025 |
| 09/09/2025 | 07/10/2025 | 04/11/2025 | 02/12/2025 |
| 30/12/2025 | 27/01/2026 | 24/02/2026 |
| Kuala Lumpur | Singapore | Amsterdam | Online |
| USD$ 3,580 | USD$ 5,600 | USD$ 5,600 | USD$ 1,920 |
