Introduction
ISO 9001:2015 is a foundational standard for quality management that helps organizations improve product/service quality, customer satisfaction, and operational efficiency. This course aims to equip participants with the knowledge and skills necessary to implement, audit, and continuously improve their organizations’ QMS, in line with global best practices in quality management, empowering them to become driving forces behind their organization’s quality excellence journey.
Course Outline
- Module 1
- Module 2
- Module 3
- Module 4
- Module 5
- Course Objectives
- Target Audience
Quality Management Systems
- Overview of quality management.
- Key concepts and principles of QMS.
- Benefits of implementing a QMS.
- ISO 9001:2015 standard overview.
- The Plan Do Check Act (PDCA) cycle.
Requirements of ISO 9001
- Context of the organization.
- Leadership.
- Planning.
- Support.
- Operation.
- Performance evaluation.
- Improvement.
Designing & Implementing a QMS
- Process approach.
- Documentation and records.
- Quality manual.
- Procedures and work instructions.
- Control of documents and records.
Auditing & Improvement
- Internal audit process.
- Nonconformities and corrective actions.
- Preventive actions.
- Continual improvement.
The Future of Quality Management
- Emerging trends in quality management
- The role of technology in quality management
- Maintaining a QMS in a changing world
By the end of this course, participants will be able to:
- Explore the key concepts, benefits and requirements of ISO 9001:2015.
- Learn how to design, implement, and maintain an effective QMS.
- Learn techniques for conducting internal audits and monitoring QMS performance.
- Contribute effectively to improving performance, customer satisfaction, and operational efficiency.
- Develop the skills and knowledge necessary to manage quality within your organization.
This course is ideal for:
- Quality managers & officers
- Personnel responsible for QMS management.
- Internal auditors & audit team.
- Individuals involved in quality assurance.
- ISO 9001:2015 professionals
- Individuals responsible for product or service quality.
Course Schedule & Fees
- Kuala Lumpur
- Singapore
- Amsterdam
- Online
- Course Fees
This course will take place in Kuala Lumpur on the following dates:
| 19/05/2025 | 02/06/2025 | 16/06/2025 | 30/06/2025 |
| 14/07/2025 | 28/07/2025 | 11/08/2025 | 25/08/2025 |
| 08/09/2025 | 22/09/2025 | 06/10/2025 | 20/10/2025 |
| 03/11/2025 | 17/11/2025 | 01/12/2025 | 15/12/2025 |
| 29/12/2025 | 12/01/2026 | 26/01/2026 | 09/02/2026 |
This course will take place in Singapore on the following dates:
| 12/05/2025 | 02/06/2025 | 23/06/2025 | 14/07/2025 |
| 04/08/2025 | 25/08/2025 | 15/09/2025 | 06/10/2025 |
| 27/10/2025 | 17/11/2025 | 08/12/2025 | 29/12/2025 |
| 19/01/2026 | 09/02/2026 |
This course will take place in Amsterdam on the following dates:
| 05/05/2025 | 26/05/2025 | 16/06/2025 | 07/07/2025 |
| 28/07/2025 | 18/08/2025 | 08/09/2025 | 29/09/2025 |
| 20/10/2025 | 10/11/2025 | 01/12/2025 | 22/12/2025 |
| 12/01/2026 | 02/02/2026 | 23/02/2026 |
This course will take place Online the following dates:
| 27/05/2025 | 24/06/2025 | 22/07/2025 | 19/08/2025 |
| 16/09/2025 | 14/10/2025 | 11/11/2025 | 09/12/2025 |
| 06/01/2026 | 03/02/2026 |
| Kuala Lumpur | Singapore | Amsterdam | Online |
| USD$ 3,580 | USD$ 5,600 | USD$ 5,600 | USD$ 1,920 |
