Introduction
As business environments become more competitive and excellence is expected, mastering TQM becomes a necessity rather than just an advantage. The purpose of this course is to illustrate how quality management contributes to business success, customer satisfaction, and operational excellence. Participating will gain a deep understanding of TQM principles and acquire the practical skills needed to implement them effectively in their workplace. Embrace this opportunity to lead your team to a future where quality is not just a goal, but a continuous journey towards excellence. Participants will learn how to transform their career and company in order to achieve success in the quality-driven economy of the future.
Course Outline
- Module 1
- Module 2
- Module 3
- Module 4
- Module 5
- Course Objectives
- Target Audience
TQM Foundations
- History, and evolution.
- Key principles of TQM.
- The role of cultural in TQM..
- The role of leadership in driving TQM initiatives.
- TQM frameworks.
- Quality gurus.
Tools & Techniques for TQM
- Seven basic tools of quality.
- Statistical process control (SPC).
- Fishbone diagram, Five whys, Pareto analysis.
- Quality function deployment (QFD).
- Process mapping.
- Benchmarking
Implementing TQM
- Strategic planning for quality.
- Customer needs and expectations.
- Employee Involvement in quality initiatives.
- Supplier partnership to enhanced quality.
- Setting performance metrics.
- Challenges in TQM implementation.
Sustaining Quality Culture
- Communication strategies.
- Creating and managing teams.
- Training employees on quality tools.
- Employees recognition and reward systems.
- Managing change during quality initiatives.
- Leadership role in sustaining quality.
Advanced Concepts & Future Trends
- Kaizen, Six Sigma, Lean methodologies.
- Recent innovations in quality management.
- Integrating TQM with other systems.
- Techniques for quality audits.
- Strategies for long-term quality success.
By the end of this course, participants will be able to:
- Gain a deep understanding of the TQM philosophy, key principles, and historical context.
- Master the techniques for effective implementation of TQM key requirements.
- Develop skills to analyze and improve organizational processes to increase efficiency and quality.
- Learn how to foster a culture that embraces continuous improvement and quality in every task.
- Acquire advanced problem-solving and decision-making skills.
- Identify metrics for measuring quality improvements and strategies for sustaining them.
This course is ideal for:
- Quality assurance managers & directors
- Operational managers.
- Project managers.
- Team leaders.
- Business Process Engineers.
- Individuals interested in quality management.
Course Schedule & Fees
- Kuala Lumpur
- Singapore
- Amsterdam
- Online
- Course Fees
This course will take place in Kuala Lumpur on the following dates:
| 05/05/2025 | 19/05/2025 | 02/06/2025 | 16/06/2025 |
| 30/06/2025 | 14/07/2025 | 28/07/2025 | 11/08/2025 |
| 25/08/2025 | 08/09/2025 | 22/09/2025 | 06/10/2025 |
| 27/10/2025 | 10/11/2025 | 24/11/2025 | 08/12/2025 |
| 22/12/2025 | 05/01/2026 | 19/01/2026 | 02/02/2026 |
This course will take place in Singapore on the following dates:
| 26/05/2025 | 16/06/2025 | 07/07/2025 | 28/07/2025 |
| 18/08/2025 | 08/09/2025 | 29/09/2025 | 20/10/2025 |
| 10/11/2025 | 01/12/2025 | 22/12/2025 | 12/01/2026 |
| 02/02/2026 | 23/02/2026 |
This course will take place in Amsterdam on the following dates:
| 12/05/2025 | 02/06/2025 | 23/06/2025 | 14/07/2025 |
| 04/08/2025 | 25/08/2025 | 15/09/2025 | 06/10/2025 |
| 27/10/2025 | 17/11/2025 | 08/12/2025 | 29/12/2025 |
| 19/01/2026 | 19/01/2026 |
This course will take place Online the following dates:
| 13/05/2025 | 10/06/2025 | 08/07/2025 | 05/08/2025 |
| 02/09/2025 | 30/09/2025 | 28/10/2025 | 25/11/2025 |
| 23/12/2025 | 20/01/2026 | 17/02/2026 |
| Kuala Lumpur | Singapore | Amsterdam | Online |
| USD$ 3,580 | USD$ 5,600 | USD$ 5,600 | USD$ 1,920 |
