Introduction
Secretaries and administrative staff are often entrusted with confidential information, including personnel files, financial records, and executive communications. Mishandling sensitive data can lead to serious legal and reputational consequences. This course is designed to help secretaries understand the importance of confidentiality, data privacy, and compliance with data protection laws and organizational policies. Through practical guidance, participants will learn how to handle, store, and share information securely, reduce risks of data breaches, and maintain professional standards of discretion and trust.
Course Outline
- Module 1
- Module 2
- Module 3
- Module 4
- Module 5
- Course Objectives
- Target Audience
Confidentiality in the Workplace
- Confidential and sensitive information
- Common confidentiality risks in administrative roles
- Professional ethics and responsibility
- Real-world consequences of confidentiality breaches
- Trust-building through discretion
Principles of Data Protection
- Data privacy laws (e.g., PDPA, GDPR basics).
- Personal data vs. corporate data.
- Access control and data minimization.
- Legal responsibilities of non-managerial staff.
- Data lifecycle: collection, storage, sharing, disposal.
Handling Documents and Information Securely
- Secure storage of physical files and digital records.
- Passwords, encryption, and device security.
- Managing confidential email and communications.
- Clean desk policy and printing protocols.
- Document classification and labeling.
Managing Breaches and Preventing Risks
- Common causes of data leaks and breaches.
- Steps to take during a suspected breach.
- Reporting procedures and internal policies.
- Avoiding phishing, fraud, and accidental disclosures.
- Case scenarios and group discussions.
Supporting Executives & Managing Information Flow
- Acting as a gatekeeper for confidential information.
- Managing schedules, emails, and calls with discretion.
- Sharing data internally and externally with caution.
- Communicating securely in person and online.
- Reinforcing a confidentiality-first culture in the office.
By the end of this course, participants will be able to:
- Recognize different types of confidential and sensitive information.
- Apply best practices in handling and protecting physical and digital records.
- Understand key data protection principles and workplace compliance requirements.
- Respond appropriately to data breaches or confidentiality breaches.
- Maintain discretion in communication, recordkeeping, and file management.
- Support executives and teams by ensuring secure data and document workflows.
This course is ideal for:
- Secretaries and personal assistants.
- Executive assistants and admin staff.
- Office managers and support staff.
- Receptionists handling sensitive correspondence.
- Any staff responsible for managing records.
Course Schedule & Fees
- Kuala Lumpur
- Singapore
- Amsterdam
- Online
- Course Fees
This course will take place in Kuala Lumpur on the following dates:
| 26/05/2025 | 09/06/2025 | 23/06/2025 | 07/07/2025 |
| 21/07/2025 | 04/08/2025 | 18/08/2025 | 01/09/2025 |
| 15/09/2025 | 29/09/2025 | 13/10/2025 | 27/10/2025 |
| 10/11/2025 | 24/11/2025 | 08/12/2025 | 22/12/2025 |
| 05/01/2026 | 19/01/2026 | 02/02/2026 | 16/02/2026 |
This course will take place in Singapore on the following dates:
| 19/05/2025 | 09/06/2025 | 30/06/2025 | 21/07/2025 |
| 11/08/2025 | 01/09/2025 | 22/09/2025 | 13/10/2025 |
| 03/11/2025 | 15/12/2025 | 05/01/2026 | 26/01/2026 |
| 16/02/2026 |
This course will take place in Amsterdam on the following dates:
| 26/05/2025 | 16/06/2025 | 07/07/2025 | 28/07/2025 |
| 18/08/2025 | 08/09/2025 | 29/09/2025 | 20/10/2025 |
| 10/11/2025 | 01/12/2025 | 22/12/2025 | 12/01/2026 |
| 02/02/2026 | 23/02/2026 |
This course will take place Online the following dates:
| 20/05/2025 | 17/06/2025 | 15/07/2025 | 12/08/2025 |
| 09/09/2025 | 07/10/2025 | 04/11/2025 | 02/12/2025 |
| 30/12/2025 | 27/01/2026 | 24/02/2026 |
| Kuala Lumpur | Singapore | Amsterdam | Online |
| USD$ 3,580 | USD$ 5,600 | USD$ 5,600 | USD$ 1,920 |
