Generative AI for Customer Service Excellence

Generative Artificial Intelligence (Generative AI) is changing the way organizations deliver customer service. Customer service teams can now use AI to respond to enquiries, draft professional emails, summarize conversations, create knowledge articles, and provide faster, more personalized support. This practical programme introduces participants to the effective use of Generative AI in customer service. Participants will learn how to use AI tools such as ChatGPT, Microsoft Copilot, and Gemini to improve productivity, enhance customer interactions, and maintain service quality while applying appropriate human oversight and responsible AI practices.