Prompt Engineering for Customer Service

Generative AI tools such as ChatGPT, Microsoft Copilot, and Gemini can significantly improve customer service, but the quality of the results depends on the quality of the prompts. Knowing how to communicate effectively with AI has become an essential workplace skill for customer service professionals. This practical programme introduces participants to prompt engineering techniques that help generate accurate, professional, and customer-focused responses. Participants will learn how to create prompts for handling enquiries, resolving complaints, writing emails, preparing reports, and supporting day-to-day customer service activities while ensuring appropriate human review and responsible AI use.