Root Cause Analysis & Problem Solving

Recurring problems, defects, failures, delays, and operational issues often continue because organizations address the symptoms rather than the real causes. Effective root cause analysis helps teams understand why problems happen, identify the factors behind them, and develop solutions that prevent recurrence. This practical programme equips participants with structured tools and techniques for investigating workplace problems and making better decisions. Participants will learn how to define problems clearly, collect and analyze evidence, identify root causes, develop corrective actions, evaluate solutions, and build problem-solving into everyday work.