Supplier Quality Management

Supplier quality has a direct impact on product quality, service delivery, operations, costs, customer satisfaction, and business performance. Problems with purchased materials, equipment, components, or services can lead to defects, delays, rework, operational disruption, and additional costs. This programme gives participants practical skills for managing supplier quality throughout the supplier relationship. Participants will learn how to set clear quality expectations, evaluate supplier capability, monitor performance, deal with quality problems, manage corrective actions, and work with suppliers to achieve more consistent and reliable results.