Introduction
Office management plays a vital role in ensuring the efficiency and professionalism of any organization. From managing documents and coordinating meetings to supervising support functions and maintaining smooth workflows, office professionals are key to daily operations. This course equips participants with the practical skills, knowledge, and confidence to manage administrative tasks, support executives, organize office functions, and communicate effectively. Whether you’re new to office roles or looking to strengthen your management capabilities, this training provides the tools needed to perform your responsibilities with clarity, structure, and professionalism.
Course Outline
- Module 1
- Module 2
- Module 3
- Module 4
- Module 5
- Course Objectives
- Target Audience
Core Roles of Office Administration
- Functions of modern office administration.
- Responsibilities of administrative professionals.
- Types of office structures and workflows.
- Internal coordination and communication flow.
- Professional conduct and organizational culture.
Organizing Office Operations
- Managing files, records, and documentation.
- Scheduling meetings and coordinating appointments.
- Managing supplies, inventories, and services.
- Handling office layout and logistics.
- Standard operating procedures (SOPs) for admin tasks.
Administrative Communication Skills
- Effective email and phone communication.
- Handling visitors and front-desk responsibilities.
- Writing memos, notices, and internal messages.
- Managing upward, downward, and peer communication.
- Conflict resolution and professional tone.
Supporting Executives and Teams
- Diary and calendar management for executives.
- Travel arrangements and expense processing.
- Preparing reports, presentations, and agendas.
- Coordination across departments and team events.
- Confidentiality and discretion in handling information.
Efficiency Tools and Time Management
- Task management and prioritization.
- Digital tools for scheduling and reminders.
- Document templates and automation basics.
- Time-saving techniques for routine admin tasks.
- Building a personal productivity plan.
By the end of this course, participants will be able to:
- Organize and manage office systems, resources, and procedures efficiently.
- Coordinate communication, scheduling, and document handling with confidence.
- Handle administrative support for management and teams effectively.
- Improve workflow, task tracking, and office service delivery.
- Apply professional etiquette in correspondence, meetings, and client interaction.
- Strengthen time management, recordkeeping, and reporting accuracy.
This course is ideal for:
- Office administrators and coordinators.
- Secretaries and personal assistants.
- Executive assistants.
- Clerical staff and support personnel.
- Professionals seeking skill enhancement
Course Schedule & Fees
- Kuala Lumpur
- Singapore
- Amsterdam
- Online
- Course Fees
This course will take place in Kuala Lumpur on the following dates:
| 19/05/2025 | 02/06/2025 | 16/06/2025 | 30/06/2025 |
| 14/07/2025 | 28/07/2025 | 11/08/2025 | 25/08/2025 |
| 08/09/2025 | 22/09/2025 | 06/10/2025 | 20/10/2025 |
| 03/11/2025 | 17/11/2025 | 01/12/2025 | 15/12/2025 |
| 29/12/2025 | 12/01/2026 | 26/01/2026 | 09/02/2026 |
This course will take place in Singapore on the following dates:
| 12/05/2025 | 02/06/2025 | 23/06/2025 | 14/07/2025 |
| 04/08/2025 | 25/08/2025 | 15/09/2025 | 06/10/2025 |
| 27/10/2025 | 17/11/2025 | 08/12/2025 | 29/12/2025 |
| 19/01/2026 | 09/02/2026 |
This course will take place in Amsterdam on the following dates:
| 05/05/2025 | 26/05/2025 | 16/06/2025 | 07/07/2025 |
| 28/07/2025 | 18/08/2025 | 08/09/2025 | 29/09/2025 |
| 20/10/2025 | 10/11/2025 | 01/12/2025 | 22/12/2025 |
| 12/01/2026 | 02/02/2026 | 23/02/2026 |
This course will take place Online the following dates:
| 27/05/2025 | 24/06/2025 | 22/07/2025 | 19/08/2025 |
| 16/09/2025 | 14/10/2025 | 11/11/2025 | 09/12/2025 |
| 06/01/2026 | 03/02/2026 |
| Kuala Lumpur | Singapore | Amsterdam | Online |
| USD$ 3,580 | USD$ 5,600 | USD$ 5,600 | USD$ 1,920 |
